PRIVACY POLICY

Last updated: January 1, 2025

Overview

Hallmark Fuels Ltd. ("Hallmark Fuels", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Fuel delivery requirements (location, fuel type, volume, site details)
• Account and billing information for established customers
• Communications you send us through our website, email, or phone

We also collect standard website analytics data (pages visited, browser type, referring pages) through analytics tools. This data is aggregated and does not identify individual users.

How We Use Your Information

• To respond to quote requests and schedule fuel deliveries
• To manage your account and billing
• To send service updates, delivery confirmations, and account statements
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We may share your information with service providers who assist us in operating our business (such as payment processors, IT providers, and logistics software), subject to confidentiality agreements. We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Customer account records are typically retained for seven years to comply with Canadian tax and regulatory requirements.

Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential use of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

Contact

For privacy-related inquiries, contact us at:

Hallmark Fuels Ltd.
Email: info@hallmarkfuels.ca
Phone: 604-555-0100